No Refund Policy

Last updated October 2, 2026

All sales are final

Every design, website and print order from Eleve Business Solutions is custom work created just for your business. Because of that, all sales are final and we do not offer refunds once payment has been made. This includes graphic design orders, website deposits and balances, printing and promotional products, rush fees and any add-on services.

By placing an order on this website, you confirm that you have read and agree to this No Refund Policy and to our Terms of Service.

Revisions instead of refunds

We want you to love your design. Instead of refunds, each order includes the revisions listed for that service, and you can request changes on your proof right inside your client portal. Logo designs include two design concepts and up to three revisions. Additional revisions beyond what is included with your service may carry an extra fee.

Website deposits

Website deposits are non-refundable. Your deposit reserves your spot on our schedule and allows us to begin work on your project. The remaining balance is due when your website is complete and before it goes live. If a website project is placed on hold by the client, or we do not receive the wording, images or information needed to continue for 30 days or more, the project may be closed and the deposit will not be refunded.

Printing and promotional products

Print orders are produced from the artwork you approve. Please carefully check spelling, names, phone numbers, dates, addresses and colors before approving your proof, because we are not responsible for errors in approved artwork. Printed colors may vary slightly from what you see on your screen. If your order arrives damaged or with a printing defect, contact us within 3 days of delivery with clear photos of the issue and we will review it with our print partner.

Delays and missing information

Turnaround times begin once your questionnaire and all requested materials have been received. Delays caused by missing or late information do not qualify for a refund.

Disputes and chargebacks

If you have a concern about your order, please contact us first so we can make it right. Filing a payment dispute or chargeback for services that were ordered and delivered under this policy is a violation of this policy, and we will provide your order details, proofs, approvals and communication to the payment processor.

Questions

If you have any questions about this policy, please contact us, call or text (682) 699-1610, or email info@elevebusinesssolutions.com before placing your order.