Questions? We've got answers.
01What do you charge for graphic and web design?
Every service has its price listed on our Services & Pricing page. Graphic design projects start at $50 and websites start at $550. Small changes to an existing file that take about five minutes have a $15 minimum.
02How does ordering work?
Choose your service and options, then check out with PayPal or a debit or credit card. As soon as your payment goes through, your Eleve client portal account is created and you will receive an email to set your password. Your questionnaire for what you ordered is waiting in the portal.
03What is the client portal?
The portal is where you fill out your design questionnaire, upload your logo, photos and wording, message us, review proofs and download your approved files. Final files unlock once you approve the design.
04How long does a design take?
Design orders should be placed at least one week in advance (two weeks for logo and book designs). Need it sooner? Choose a rush option when you order. Orders placed over the weekend or after 12 PM start the next business day.
05How does website payment work?
Pay a deposit when you order and the remaining balance once your site is complete. Each website lists both the deposit and the total website cost. Websites include design, your domain name and hosting for the first year. After that, hosting and domain renewal is $120 per year (or $10 per month). Turnaround is 4 to 6 weeks after all wording and images are received, and you will receive a design agreement to e-sign within 24 hours of payment.
06Do I need my own logo?
For websites, business cards, loyalty cards and hang tags, please supply your logo or a basic text logo will be used. Need one? Add a Logo Design to your order. You receive two designs to choose from and up to three revisions.
07How does printing work?
After you order prints, your portal will have a Print Order questionnaire. Upload your print-ready artwork or choose to use a design we are creating for you, then enter your shipping details.
08How many revisions do I get?
Logo designs include up to three revisions. For other designs, request changes on your proof right in the portal and we will work with you until it is right.
09What payment methods do you accept?
We accept PayPal and all major debit and credit cards through PayPal checkout. PayPal Pay Later may be available on eligible orders.
